Terms of use

Please Read these booking conditions carefully.

Best4trips.com is a trading name of Trav Expert Ltd whose registered address is 15 Pervical gardens, Romford RM6 5RJ.

Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. Please read this carefully before you book.

Your Flight Contract

Please note that most of the airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to Travexpert and we will pass them to the airline. When Travexpert receives a refund it will be paid to you. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Travexpert Ltd, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly or request us to add at a charge. Travexpert Ltd is not responsible for any additional costs incurred and advises you to contact the relevant airline to add any additional services and verify charges or request us to add at a charge. The recommended minimum check-in time for international flights is 180 minutes prior to departure and for domestic flights, 120 minutes before departure. You are requiring reconfirming your flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

Your Holiday Contract

Holiday package is a combination of at least two of the following : 1) air transport 2) accommodation 3) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to Travexpert Ltd. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements. If you book a package your contract is with Travexpert Ltd. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, Travexpert acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package. No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking .Also the right to pass on any cost increase levied by the suppliers. When you chose to book any phone only offers, this will incur a booking fee. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking .

Travexpert Ltd. strongly recommends that you take out travel insurance for any flight and holiday, especially as there may be circumstances where neither Travexpert Ltd. nor travel supplier can accept liability (Eg: Delays or Cancellations beyond our control)

Online booking:

If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorization, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.

When we receive and accept your booking we will send you a confirmation e-mail and invoice and debit payment from you. We do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.

WEBSITE ACCURACY

We Endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Travexpert Ltd. accepts no liability should any such offer be withdrawn or amended.

In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Refunds inevitably take some time to process and you should allow 3-7 working days for the payment to be received back and refunded to the original credit card.

Your Travel Documents

The type of tickets which will be issued for your booking depends on the airline and route you are booking. The majority of airlines are increasingly issuing electronic tickets, and Travexpert Ltd. will issue electronic tickets whenever the itinerary permits (airlines now insist that e-tickets are issued in these circumstances) and we will email you e-tickets. For charter flights, paper tickets will be sent by normal post

BAGGAGE

Please note that our prices may include the airline basic baggage allowance, if any, but many airlines Including all "no-frills" airlines now charge additional fees for the carriage of baggage. These fees must be paid prior to departure of your flight direct to the airline or to ourselves. Please ask for further information in relation to your flight.

If You Change Your Booking

If after booking you wish to change your travel arrangements ,we will Contact the concerned suppliers on your behalf and advise you the charges if changes are permitted.

Name Changes are not permitted.

Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

Cancellation by you

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit/amount paid and additional cancellation charges may apply. If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges from your travel insurance company. Period before departure within which notice of cancellation is received by us Cancellation charge More than 56 days Deposit only or full cost of deposit whichever is the higher Between 28 and 56 days 60% of total holiday cost or full cost of deposit whichever is the higher Between 27 and 7 days 90% of total holiday cost only or full cost of deposit whichever is the higher Less than seven days 100% of total holiday cost

Payments

At the time of booking you must pay a deposit, the amount of which varies from $50 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure or as advised in the email confirmation at the time of making a booking. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit.

COMPENSATION PAYMENTS

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, Pandemic, natural or nuclear disaster, fire, adverse weather conditions.

Changes made by Best4trips

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

Complaints

If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning or by emailing us at info@Best4trips.com so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

Cancel and Exchange

• We offer mostly non-refundable flight tickets on our website with different airlines. However, some airlines offer refundable tickets and you may get refunds against any cancelation. You can use the credit amount for future travel with the same airline within the valid date. For additional information, you must contact the specific airline or us for any further detail.

• Flight tickets for which cancellation is allowed; you must place the cancellation request with our customer service centre before the flight departure. However, we do not provide any guarantee of booking cancellation and refund.

• If you want to book tickets by redeeming your airline credit, you shall pay the fare differences if any, penalty and booking fee by Best4trips. These are governed by the airfare rules and policies of the respective airline and we do not have any control over it.

• Best4trips is a flight-booking platform and we do not offer any other representations for the fee we charge. Though our agents provide support and guidance for searching and booking flights on our website to the customers on the basis of availability etc.

Cancel and Refund

• We do not guarantee any timeline for clearing your cancellation and refund application and all requests are handled on serial wise. We will send an email accepting your cancellation appeal after you place your request with our support executive with a reference for future correspondence. By no means this authorizes you to get the refund automatically. We will then take your request to the concerned airline to start the refund process as per the rules and regulations of the supplier.

• It should be noted that the service fee is non-refundable which we take at the time original flight booking, which is included in our final cost.

• It is completely the prerogative of travel suppliers to process the refund and it may take 60-90 days to finish the process from the date of cancellation request. Once the refund process is completed, it may take some more time to show the fund on your bank statement.

• The supplier or airline may levy a penalty against your refund request. Apart from it, we may also take a service fee as applicable. And the fee or charges will be as per ticket booked and per passenger.

Flight changes that are already booked

Any changes done to the existing booking or travel itinerary are regulated by the airfare rules of that specific airline. After the flight booking is done, most airlines do not permit any changes in the name of passengers or dates of travel. We do not provide any undertaking or are not responsible anyway for flight bookings where the initial booking details are changed by the supplier on the appeal of passenger or due to scheduled changes from supplier end only.

Travel Insurance

We strongly recommends that you take out travel insurance for any flights, holidays or Dynamic package holidays especially as there may be circumstances where neither we nor the travel supplier can accept liability.

Pregnancy

If you will be traveling while pregnant, please note that regulations apply to the carriage of passengers who are more than a certain number of weeks pregnant at the time of travel. These regulations vary between airlines, so it is your responsibility to check the airline's policy before making a booking. In some cases travel may not be permitted, or you may be required to travel with a doctor's letter, or even obtain a medical clearance from the airline. You must ensure that your travel insurance covers you if you are pregnant. We recommend that you also confirm with your doctor before booking that you are fit to travel. And if you are not allowed then amount paid cannot be refunded.

Traveling with Infants

Airlines require that infants must be of a minimum age (typically six weeks) before they will be permitted to travel. Please ensure that you are aware of the airline's policy before making a booking. Infants must sit on an adult's lap or occupy an infant seat – please contact the airline you are traveling with for details of appropriate seats. To qualify for an infant fare, the infant must generally be under two years old on the date of return travel. Children aged two years or above must occupy a seat and pay appropriate cost of the ticket.

ATOL

"Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Ceftificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong."

'We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable altemative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will pertorm those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable)."

"lf we, or the suppliers identified on your ATOL certificate, are unable to provide the servlces listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."

Special Requests

Where possible, Best4trips. will pass on any special request to the relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc.) We will always do our best to meet your requirements but no guarantee can be given, and we cannot accept a booking which is based on a special request and accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a sea view room, where this is the case the supplementary charge will be added to your confirmation invoice or maybe charged locally.

Special Meals

For travellers with special dietary requirements, special meals may be requested and must be done so well in advance of the travel date. Best4trips.com accepts no liability for any requested special meals not being available.

Disabled Passengers

Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight however this will be subject to airline availability and discretion.

Direct Flights

Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routing via any specific country that may also require customs and immigration clearances.

Codeshare Flights

Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another; your itinerary will confirm details of such flights

Overseas Departure Taxes

Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable locally at the destination.

Room Occupancy

We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked. A third or fourth person in a room may have to share existing beds or use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.

Frequent Flyer Schemes

Not all airline tickets sold by Travexpert Ltd. are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Travexpert Ltd. will not compensate if you are unable to redeem your miles.

LAW OF CONTRACT

The contract made between the Company and client shall be governed by the Laws of England and Wales and any dispute will be dealt with in the Courts of England and Wales. If you live in Scotland or Northern Ireland you may take legal action in their Courts.